Two Warranties, Not One
Every flooring installation carries two distinct promises, from two different parties:
- The manufacturer’s product warranty covers the flooring material itself — wear, delamination, finish defects, and in the case of waterproof plank, the waterproof claim. It comes from the mill, not from us, and its length and terms depend entirely on the product you choose.
- Our workmanship warranty covers how the floor was installed — seams, transitions, stair wrapping, trim, and the preparation underneath.
Most flooring disputes come from confusing the two. We will tell you at the estimate which one would cover a given problem.
Our Workmanship Warranty
We warrant our own installation work for one year from the date the job is completed. If a seam opens, a transition lifts, trim separates or stair work fails because of how we fitted it, we come back and put it right at no charge to you.
That covers workmanship. It does not cover the flooring material itself — that sits under the manufacturer’s warranty, which is usually far longer. See below for which is which.
To make a claim, call (813) 598-2636. We would rather hear about a problem early, while it is still small.
What the Manufacturer Covers
Product warranties vary enormously — a builder-grade carpet may carry five years, a good rigid-core plank may carry a limited lifetime residential warranty. We will give you the manufacturer’s written warranty for whatever you choose, and we register the product where registration is required.
Keep your invoice. Almost every manufacturer requires proof of purchase and proof of professional installation to honour a claim, and we can supply both.
What Is Not Covered
Neither warranty covers:
- Damage from flooding, storm, plumbing failure or appliance leaks. That is an insurance matter — see insurance claims and water damage.
- Pet damage, burns, gouges, dropped objects and general accidents.
- Damage caused by dragging furniture without protection.
- Fading from prolonged direct sunlight, which affects almost all flooring.
- Failure to follow the manufacturer’s care instructions — most commonly, steam-cleaning a floor that must not be steam-cleaned.
- Subfloor movement in a structure with an underlying structural problem.
Care Matters
The single most common reason a manufacturer declines a claim is cleaning method. Follow the care sheet we leave with you. If you have lost it, call us and we will tell you what your specific floor needs.